Privacy Policy
At AC PROVISION, we respect your privacy and are committed to protecting the personal information you provide while using our website and services.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, or otherwise interact with us.
1. Information We Collect
Depending on how you use our website, we may collect information such as:
- Name
- Mobile number
- Email address
- Billing and delivery address
- Order and transaction details
- Account and login information
- Information you provide when contacting our support team
- Website usage and technical information
We collect only the information reasonably required to provide our products, services, and related customer support.
2. How We Use Your Information
We may use your personal information for purposes including:
- Processing and fulfilling your orders
- Processing payments and related transactions
- Delivering products to your address
- Providing order updates and tracking information
- Responding to customer enquiries and support requests
- Managing your account
- Improving our website, products, and services
- Preventing fraud, misuse, or unauthorized activity
- Complying with applicable legal and regulatory requirements
3. Payment Information
Payments may be processed through third-party payment service providers. Payment information may be handled directly by the applicable payment provider in accordance with its own privacy and security policies.
AC PROVISION does not intend to store complete payment card details on its own systems unless specifically required and permitted by applicable law and the relevant payment service.
4. Sharing of Information
We do not sell or rent your personal information to third parties.
We may share necessary information with trusted service providers when required to operate our business, including payment processors, delivery and logistics partners, website service providers, and technology or customer-support providers.
Such information is shared only to the extent reasonably necessary for providing the relevant service or fulfilling our legal obligations.
5. Cookies & Website Technologies
Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage, and provide a better shopping experience.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
6. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, accounting, dispute resolution, legal compliance, and other legitimate business requirements.
When personal information is no longer required, it may be deleted, anonymized, or securely disposed of, subject to applicable legal requirements.
8. Your Privacy Rights
Subject to applicable law, you may have rights regarding your personal information, including the ability to request access to or correction of certain information and to raise concerns regarding its processing.
Where processing is based on consent, you may also have the right to withdraw your consent, subject to applicable legal requirements and consequences of such withdrawal.
To exercise an applicable privacy right, please contact us using the contact details provided on our website.
9. Children's Privacy
Our website and services are not intended to knowingly collect personal information from children without appropriate consent or authorization where required by applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.
10. Third-Party Websites
Our website may contain links to third-party websites or services. These third parties may have their own privacy policies and terms.
AC PROVISION is not responsible for the privacy practices or content of third-party websites.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
Any updated version will be published on this page with the revised date, where applicable.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our support team through the contact details provided on our website.