Refund & Cancellation Policy

At AC PROVISION, we aim to provide our customers with quality products and a smooth shopping experience. Please read the following policy regarding order cancellations, returns, and refunds.

1. Order Cancellation

Customers may request cancellation of an order before the order has been processed or dispatched.

Once an order has been processed, packed, or dispatched, cancellation may not be possible.

To request a cancellation, please contact our support team as soon as possible with your order details.

2. Returns

Due to the nature of certain products, returns may not be accepted for products that are perishable, consumable, or have specific storage requirements.

If you receive a damaged, defective, incorrect, or otherwise unacceptable product, please contact us as soon as possible after delivery.

3. Damaged or Incorrect Products

If your order arrives damaged or you receive an incorrect product, please contact us with your order number and clear photographs of the package and product.

Our team will review the issue and, where appropriate, may offer a replacement, refund, or another suitable resolution.

4. Refund Eligibility

Refunds may be considered in situations including:

• Damaged products received during delivery
• Incorrect products delivered
• Orders that cannot be fulfilled by AC PROVISION
• Other cases approved by our support team

Refund eligibility will be determined after reviewing the circumstances of the order.

5. Non-Refundable Situations

Refunds may not be provided in cases where:

• The customer provides incorrect or incomplete delivery information
• The customer is unavailable to receive the order
• The product has been opened, used, consumed, or mishandled
• The issue is reported after an unreasonable period of time
• The product does not meet personal preference or expectations

6. Refund Process

Once a refund is approved, the applicable refund amount will be processed using the original payment method or another appropriate method, depending on the circumstances of the order.

The time required for the refund to appear in your account may vary depending on your bank, payment provider, or financial institution.

7. Partial Refunds

In certain circumstances, AC PROVISION may provide a partial refund instead of a full refund, depending on the nature and extent of the issue.

8. Replacement

Where appropriate, we may offer a replacement instead of a refund for damaged or incorrect products.

Replacement availability may depend on product availability and delivery serviceability.

9. Contact Us

If you have any questions regarding cancellations, returns, or refunds, please contact our support team through the contact details provided on our website.