Shipping Policy

At AC PROVISION, we are committed to delivering your orders safely and efficiently. Please read the following shipping policy to understand how orders are processed and delivered.

1. Order Processing

Orders are processed after successful confirmation of your order and payment.

We take care to properly pack our products to help maintain their quality and condition during transportation.

2. Shipping & Delivery

We provide delivery services to locations that are serviceable by our shipping partners.

Delivery times may vary depending on your location, product availability, courier service, weather conditions, and other circumstances beyond our control.

The estimated delivery time, where applicable, will be communicated during the ordering process.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on the order, delivery location, or other applicable factors.

4. Order Tracking

Once your order has been shipped, tracking information may be provided to you through the contact details associated with your order.

You can use the tracking information to monitor the status of your shipment.

5. Delivery Delays

While we make reasonable efforts to ensure timely delivery, delays may occasionally occur due to circumstances such as:

• Weather conditions
• Transportation issues
• Courier delays
• Incorrect or incomplete delivery information
• Public holidays
• Unforeseen circumstances

AC PROVISION will not be responsible for delays caused by circumstances beyond our reasonable control.

6. Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

If incorrect or incomplete information results in a failed delivery or additional shipping costs, the customer may be responsible for the applicable additional charges.

7. Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect product, please contact us as soon as possible with your order details and photographs of the package and/or product.

Our team will review the issue and assist you according to our applicable policies.

8. Delivery Confirmation

An order will be considered delivered once it has been delivered to the address provided by the customer or confirmed by the applicable delivery service.

9. Contact Us

If you have any questions regarding shipping or delivery, please contact our support team through the contact details provided on our website.